Consulting & Customer Support
Solutions and advice to all your queries
Helping you through every step to the sweet finish
At GummyGenix by SaintyCo, we understand that success goes beyond just having the right equipment. Throughout your entrepreneurial journey, from obtaining funds to refining your gummy recipes and guaranteeing smooth operations, we’re here with the expertise, resources, and support you require.
Beyond being a supplier, we’re your growth partner. As you succeed, we thrive with you, nurturing a partnership rooted in mutual success.
Custom Gummy Formulation
Unlock the ideal gummy recipe tailored to your specification. Harness our profound industry and recourses.
- Comprehensive base formulas backed by in-depth raw material insights
- Expert guidance on infused, fortified, sugar-free, gelatin-based, pectin-based gummies, and more.
- Robust connections with ingredient suppliers, confectionery consultants, food scientists, and recipe innovation teams.
- Trial for small batch gummy production, evaluating flavor, texture, and precise dosing of active ingredients
Optimized Production Planning
Facing space constraints? Transform challenges into assets. We guide you to maximise your production.
- Facility layout design for peak efficiency.
- Integration of upstream and downstream production systems.
- Expert consultations on electrical circuitry and water treatment within the facility.
Machine Review, Installation, Commissioning
Each piece of equipment undergoes a thorough inspection before dispatch, ensuring peak functionality for your maximum production and profitability.
- Machine overview and setup guidance.
- HMI screen and button checks.
- Tooling installation and setup.
- Spare parts recommendations.
Throughout our Factory Acceptance Test (FAT), our technicians thoroughly evaluate temperature, pressure, speed, rotations, dosage, safety, and more. We document each test to guarantee the equipment you receive aligns with the highest standards.
Opting for our production lines comes with the added benefit of on-site installation and commissioning by our expert engineers, all at affordable charges.
Enhanced Operating Procedures
Concerned about compliance and safety? Trust our factory-trained specialists.
- Standard Operating Procedures (SOP) Optimization.
- Ensuring a compliant, safe, and hygienic production ambiance.
- Advanced techniques for quality control and streamlined manufacturing.
Equip Your Team for Success
Aim for your team’s excellence? We deliver the necessary tools and training.
- Comprehensive training, from installment, commissioning, to maintenance.
- Knowledgeable trainers with both theoretical and hands-on expertise.
- Convenient online training where suitable and needed.
- Training to ensure better educated employees and improved performance.
Technical Assistance & Aftermarket Parts
Equipment breakdowns and emergency repairs can be very frustrating. We’re just a call away to ensure less downtime.
- Extended 2-year warranty and spare parts advice.
- Basic equipment evaluations.
- Preventive maintenance.
- Repairs and control upgrades by experienced field service technicians (standard rates apply).
- Customized assistance: video calls or on-site visits.
Documentation & Certifications
Your machinery’s compliance is our utmost priority. Be confident that it meets international benchmarks and aligns with specific domestic market prerequisites.
- Most machines are equipped with standard CE certification.
- GMP Documentation Package (IQ/OQ/PQ) optional for every equipment.
- NRTL-based certification for our US clients (Optional).
- CSA directive certification for Canadian customers (Optional).
- Adapted to your specific needs and regulations.
Factory-Trained Expert
Our experts, trained at manufacturing facilities, meet your machinery needs with precision and proficiency. Your trust is well-founded with us.
24/7 Premium Support
Count on our round-the-clock customer support, 365 days a year—on-site or virtual. We're your single contact for seamless production operations, dedicated to your success.
Global Reach
You can easily access our technical support and replacement services, as our sales and technical teams are actively present in regions such as the U.S., Canada, the EU, and other international markets.
Safeguard Your Business Secrets
Trust is the cornerstone of our partnership. We prioritize confidentiality, ensuring your proprietary information remains secure and undisclosed at all times.
Our clients share their recommendations
SaintyCo's machines cost us half of what we used to pay, yet they outperform by miles. With their team flying in from Vancouver for on-site assistance streamlined our setup. For those in the gummy business wanting quality without the big spend, you can't go wrong with SaintyCo.
The equipment From Sainty Co is working great. The team and l have proved that they can produce 150 thousand gummies per day. That's with a split shift that starts at 5AM and ends at 6 PM. Leo is great about responding to anything that is brokenand sends parts that are warrantable quickly. I would recommend the G-80 to other people looking to get into this field.
From the moment I started with the G150, moving up to the G800 with SaintyCo was a natural progression. My multiple visits allowed for in-depth collaboration. It's not every day you find a partner willing to integrate your unique engineering ideas and requirements into their lines. With SaintyCo, it felt less like a purchase and more like co-creation.
Connect with us
Have a Gummy production challenge?
We Have Global Teams And Seasoned Expertise To Help You Find The Perfect Solution.
- Awareness of your needs
- Recommend solutions for your reference and comparison
- Reasonable Pricing
- 360° After-Sales Support
Service & Parts Request Form
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